The feeling of relief after getting paid a debt you thought was hopeless is a hard feeling to describe, unless you’ve dealt with the pressure of unpaid invoices.  

Sadly, this is a feeling that many businesses understand, especially in the current economic climate.  

Outsourcing is the key to relieving that pressure. And the team at Darcey Quigley & Co are here to take that feeling of stress away from businesses. Our mission is to get businesses paid, and this is what we do every day.  

From our Trustpilot reviews alone, it’s clear the effect Darcey Quigley has on businesses, but in this blog, we are going to dive deeper into a recent case from start to finish. Understanding how our client was struggling and how our team helped them through every stage of the process.  

Darcey Quigley Case Study 

Recently Darcey Quigley & Co were approached sporting goods manufacturing firm with a concerning situation. 

When our client came to us, the unpaid invoice was over six months old. Normally, we recommend escalating a debt when it is between 30 to 60 days old, or showing any red flags such as credit issues, non-responsiveness and failed promises to pay. 

Our client had a dedicated credit control team who worked tirelessly to get this paid, but despite their best efforts, they decided it was time to escalate to a third party. 

“Often the power of outsourcing is the push businesses need to pay!” – Head of Recoveries at DQ 

After deciding to escalate the matter, the client came to Darcey Quigley & Co for help.  

Within 1 hour of enquiring with DQ, the manufacturing firm were contacted by Business Development Executive, Chloe Hogg. 

Chloe’s experience at DQ is unlike any of the rest of the team, as she has worked across both the recoveries team, getting people paid, and now the sales team, introducing people to the business and supporting them at the start of their journey. 

“This client came in with a 6-month-old debt and no recent communications with their debtor.” – Chloe Hogg 

Debtors often cut off contact to avoid payment, and our client explained to Chloe that they had not had any contact with their debtor in over 2 months. This tactic is not a concern for Darcey Quigley & Co but can be very frustrating for busy internal credit control teams. 

Once Chloe got all the details about the unpaid invoice totalling over £60,000, the team got to work actioning the debt within 1 hour of instruction. 

What sets Darcey Quigley & Co apart is that we work at pace, and our team work quickly to gather all the information we need about a case before getting started on recovery. 

The recovery agent on this case was Norah Allen. Norah has vast experience in credit control and began working on this case immediately.  

At Darcey Quigley & Co, we use multiple channels to get in touch with debtors, so Norah began trying to make contact. 

By taking away the stress and time of chasing unpaid invoices, our client already felt a little pressure lifted and knowing that the case was left in trusted hands. 

Norah described this case as “a typical case of staying quiet to put off payment”. 

This type of situation is not new for the team at Darcey Quigley & Co, and Norah and the team are excellent at using multiple avenues of contact and persistence to finally gain contact when our clients have been unable to.  

After 2 months of complete silence from the debtor, despite repeated attempts by our client, our team stepped in and took a strategic, methodical approach to re-establish communication.  

Through Norah’s expertise, persistence and ability to strike the right balance between firmness and professionalism, contact was successfully made where others had failed. 

This breakthrough not only reopened dialogue but demonstrated the value of having an experienced credit control partner who knows how to cut through avoidance and deliver results. 

After 6 months of chasing and 2 months of silence, our client received full payment within 2 days of instructing Darcey Quigley & Co.  

This case really highlights the strength of outsourcing, and how our team can take the pressure of unpaid invoices off your team and your business. 

By stepping in at the right time, Darcey Quigley & Co helped our client regain control of their cash flow, reduce stress, and most importantly, get paid.  

Our structured, proactive approach meant outstanding invoices were resolved efficiently while protecting the client’s customer relationships and cash flow. 

If unpaid invoices are holding your business back, you don’t have to manage it alone.  

Darcey Quigley & Co works as an extension of your team, delivering professional credit control solutions that save you time, improve cash flow, and let you focus on growing your business. 

Ready to get paid faster and take control of your cash flow? 

Get in touch with Darcey Quigley & Co today to see how we can support your business.