We want to be fully transparent and keep you informed about a recent security issue.
- What happened?
On 21/07/25, we identified a data breach involving unauthorised access to our systems. We immediately ensured no more access could be obtained, launched an investigation, engaged cybersecurity experts and notified relevant authorities.
- What information was involved?
Based on our current investigation, the data accessed may include: emails and any attachments.
- How did this happen?
An unauthorised third party gained access to an email inbox. This inbox contained some emails exchanged with customers.
- What have we done in response?
- Secured our systems and shut down unauthorised access
- Notified the Information Commissioner’s Office (ICO)
- Purchased technology to prevent any further access
- Contacted affected individuals
- How will I know if I was affected?
Although this has only affected a small number of users, we are notifying everyone to ensure full transparency.
- What should I do now?
- Remaining vigilant for any suspicious emails, especially regarding your invoices or accounts
- Reviewing your internal controls and payment processes for any unexpected activity
- Avoiding clicking on any unfamiliar links or attachments from unknown senders
- Are you offering support?
Yes. Our dedicated support team is available at:
Email: [email protected]
- Will you be reporting this to regulators?
Yes. We have notified all relevant regulatory authorities in accordance with GDPR and other applicable data protection laws.
- How are you preventing this from happening again?
We are implementing enhanced security protocols, upgrading infrastructure, and conducting internal training.
- What else can I do to protect my data?
We suggest reviewing these resources on how best to protect your data.
National Cyber Security Centre (NCSC) – https://www.ncsc.gov.uk
Information Commissioner’s Office (ICO) – https://ico.org.uk/for-the-public/
Google Account Security Checkup – https://myaccount.google.com/security-checkup
- A word from our team
We want to extend our deepest apologies for the recent data breach that has impacted our systems and, potentially, your personal information. We fully understand the seriousness of this situation and the trust you place in us to protect your data.
As soon as we became aware of the breach, we took immediate steps to contain it, launched a full investigation with cybersecurity experts, and have been working tirelessly to strengthen our systems and prevent anything like this from happening again.
If you have any questions or need help, please reach out to our dedicated support team [email protected]
Thank you for your understanding.