1. Introduction 

Cash flow is the lifeblood of any business—and when customers delay or refuse to pay invoices, it can seriously impact your operations, profitability, and growth. Whether your debtor is based in the UK or overseas, recovering unpaid debts quickly and professionally is essential. 

That’s where Darcey Quigley & Co comes in. With over 18 years of experience in commercial debt recovery, we help businesses across all industries reclaim what they’re owed—ethically, effectively, and without damaging customer relationships. From SMEs to multinational corporations, our clients trust us to handle both domestic and international recoveries with a proven process and a results-driven approach. 

In this comprehensive guide, we answer the key questions businesses often ask about working with Darcey Quigley & Co, our recovery process, and how we use technology to make commercial debt recovery more transparent and efficient than ever. 

2. How successful is Darcey Quigley & Co in international debt recovery?

At Darcey Quigley & Co, we take pride in our strong track record—recovering millions of pounds in unpaid debts for clients across the UK and internationally. With a success rate of over 90% in pre-legal cases, our results speak for themselves. 

We’ve been helping businesses recover commercial debts since 2007, supporting a diverse range of industries including manufacturing, construction, logistics, professional services, and more. Whether it’s a single overdue invoice or a large portfolio of aged debts, we treat every case with urgency, professionalism, and care. 

What Makes Us So Effective? 

Specialist Focus: We deal exclusively with commercial debt recovery—we don’t handle consumer or personal debts—so we understand the business-to-business (B2B) environment inside out. 

Experienced Debt Recovery Specialists: Our in-house team of expert negotiators understand how to handle complex disputes, communicate professionally with debtors, and resolve cases without escalating to court. 

Tailored Approach: Every case is unique. We tailor our strategy based on the size of the debt, the debtor’s location, your industry, and the age of the invoice. 

No-Win, No-Fee: Our risk-free approach ensures you only pay if we’re successful in recovering your money. 

Global Reach: While we’re headquartered in the UK, our services extend globally, with cases successfully recovered in over 50 countries. 

Real Results, Real Impact 

Case Study Example: 
A UK construction firm was owed £82,000 by a client who had ceased communication. Within 6 working days, our team made contact, negotiated payment terms, and secured the full balance—without involving solicitors or litigation. 

Another example: 
A packaging supplier approached us to recover a £95,000 debt from a company based in the Netherlands. Within 10 days of instruction, the debt was paid in full, thanks to our expert team. 

Our goal is always to secure fast, amicable settlements that protect your cash flow and maintain business relationships where possible. We operate with professionalism, persistence, and complete transparency—earning the trust of thousands of businesses across the UK and beyond. 

3. What is the process for international commercial debt recovery?  

Our international debt recovery process is designed to be as smooth and stress-free as possible for our clients. Here’s how it works: 

Step 1: Case Submission and Review 

It all starts when you submit your case via our online portal or through one of our commercial debt recovery experts. We’ll ask for key documentation—typically the invoice, contract or purchase order, and any relevant correspondence. This allows us to assess the situation and begin due diligence. 

Step 2: Case Assessment 

Our team reviews the details, confirms jurisdiction, and develops a tailored recovery strategy.  

Step 3: Initial Contact 

We initiate contact with your debtor through a formal demand—delivered in their local language if required. Our experienced collectors will follow up by phone, email, and social media to open dialogue and press for immediate payment. 

Step 4: Negotiation and Resolution 

Our team works to resolve the matter quickly and professionally. We always aim to secure full payment or a structured repayment plan. Throughout the process, we keep you fully informed via our case management portal. 

Step 5: Escalation if Required 

If amicable recovery fails, we’ll advise you on the most appropriate legal options in the debtor’s jurisdiction—but in most cases, debts are resolved before this stage. 

Transparent and No-Win, No-Fee Approach 

One of the things our clients appreciate most is that our recovery process is results-driven and transparent. Our pre-litigation recovery services are offered on a no-win, no-fee basis, meaning there’s no financial risk to you. 

Whether you’re chasing a single overdue invoice or managing a large international ledger, our process ensures a fast, professional, and effective recovery that protects your business reputation globally. 

4. How long does it take to recover overdue commercial invoices?  

One of the most common questions we’re asked is: “How long will it take to recover my money?” While the answer depends on a few key factors, the good news is that in many cases, Darcey Quigley & Co is able to recover payment within just 7–14 days of instruction. 

Typical Recovery Timeframes 

Pre-legal recoveries: 
On average, our commercial debts are resolved within 14 days, often faster. Many are paid within the first 5–7 working days, especially when debtors realise the seriousness of the situation and the involvement of a specialist. 

Disputed debts or more complex cases: 
If the case involves a dispute or partial payment, it may take longer—anywhere from 2–6 weeks, depending on the complexity of the communication and negotiations. 

International debts: 
Overseas debts may take slightly longer due to time zones, language barriers, or local legal processes, but our global partnerships help us work swiftly and efficiently in these cases too. 

What Affects the Recovery Time? 

Several factors influence how quickly a commercial debt can be recovered: 

Age of the invoice: 
Older debts are generally harder to collect. Acting quickly gives you a better chance of full recovery. 

Documentation: 
Having clear documentation—such as signed contracts, proof of delivery, and correspondence—strengthens your case and speeds up the process. 

Debtor responsiveness: 
If the debtor is responsive and cooperative, we can often reach a resolution within days. If they’re unresponsive or evasive, it may take longer to escalate or negotiate. 

Disputes or misunderstandings: 
Disputes over goods or services can delay the process, but our team is skilled at mediating and finding a commercial resolution without damaging your reputation. 

Prompt Action Makes the Difference 

The key to recovering commercial debts quickly is not to wait. The longer a debt goes unpaid, the more difficult and time-consuming it becomes to collect. Even a 60- or 90-day-old invoice can become increasingly complex, especially if the debtor experiences financial difficulty or ceases trading. 

Our approach is designed for speed. We act the same day we receive your instruction—giving your case immediate attention, maintaining pressure on the debtor, and maximising your chances of a fast, full recovery. 

5. How does Darcey Quigley & Co’s online case management portal work? 

We believe transparency and control are just as important as results when it comes to debt recovery. That’s why we provide every client with access to our secure, easy-to-use online case management portal—designed to keep you fully informed, every step of the way. 

What Is the Portal? 

The Darcey Quigley & Co client portal is your personal dashboard for managing commercial debt recovery cases. It gives you real-time access to everything happening with your file—anytime, anywhere. 

You can: 

• Submit new cases instantly 

• Upload documents and evidence (e.g., invoices, contracts, emails) 

• Track case status and recovery progress 

• Receive updates and payment notifications in real-time 

Whether you’re managing one overdue invoice or multiple debtor accounts, the portal provides full visibility without the need to chase for updates or make repeated calls. 

How It Benefits You:  

Transparency – You’re never left in the dark. 

Speed – Submit cases instantly and securely, with no need for paperwork or emails. 

Efficiency – Manage multiple cases from one central location—ideal for credit control teams. 

24/7 Access – Check in on your case at any time, whether you’re in the office or on the move. 

Data Security – Your sensitive commercial information is protected by robust cybersecurity measures. 

Built for Business Clients 

Unlike many debt collection firms that rely on outdated processes or lack digital tools, we built our portal specifically for our commercial clients. It integrates seamlessly into your workflow and gives you full control without added complexity. 

Our clients tell us that the portal is a game-changer—not only because it improves communication but because it builds confidence and trust in the recovery process. 

6. Is Darcey Quigley & Co regulated by the FCA? 

Yes, Darcey Quigley & Co is regulated by the Financial Conduct Authority (FCA)—a key marker of our commitment to integrity, professionalism, and compliance in all areas of our work. 

What Does FCA Regulation Mean for You? 

Being FCA regulated ensures we meet strict standards around: 

• Fair treatment of debtors 

• Transparency in our communications and pricing 

• Data protection and confidentiality 

• Training and competence of staff 

• Clear internal procedures and compliance policies 

Why It Matters 

Choosing an FCA-regulated partner like Darcey Quigley & Co gives you peace of mind that: 

• Your brand and reputation are protected 

• Your data is handled securely and in compliance with regulations 

• The recovery process is carried out fairly and ethically 

• You’re working with a professional, accountable organisation 

Whether you’re recovering a debt from a UK-based business or an international company, our regulatory status ensures consistent standards and trusted practices—from your first contact with us through to case resolution. 

7. Conclusion 

Recovering commercial debt—whether it’s from a local customer or an overseas partner—can be complex, time-consuming, and frustrating. But with the right support, it doesn’t have to be. 

At Darcey Quigley & Co, we specialise exclusively in commercial debt recovery, giving businesses the confidence and capability to recover what they’re owed swiftly and professionally. With nearly two decades of experience, FCA regulation, and a proven success rate of over 90% in pre-litigation recoveries, we offer a service that’s not only effective, but ethical, transparent, and built around your business needs. 

From the moment you instruct us, you’ll benefit from: 

A dedicated team of expert commercial collectors 

Same-day action on all new cases 

Real-time updates through our secure online portal 

No-win, no-fee pre-legal recovery 

UK and international recovery capability 

A trusted, regulated partner who acts as an extension of your credit control team 

Whether you’re chasing one unpaid invoice or managing a larger ledger of overdue accounts, we’re here to help you protect your cash flow and maintain positive business relationships. 

Need support from our team? 

 Contact the team at Darcey Quigley & Co today to discover how our tailored debt recovery services can help your business stay financially strong in 2025 and beyond.  

Contact us today on 01698 821 468  or email [email protected]  

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