10 Reasons to Choose Us As Your Extra Credit Controller
As we celebrate our 10 Year Anniversary this month we thought we would share 10 Reasons Why Darcey Quigley & Co should be the extension of your Credit Control Department.
Company owner Lynne Darcey-Quigley started Darcey Quigley & Co in order to give customers a great service, save valuable time and money whilst allowing customers to retain a working relationship with debtors.
After 10 Years this is why we think we are different:
Successful Recovery of your overdue accounts
Due to our fast action service and experienced team we are 93% successful in collecting our client’s principal sum. Our first step in recovery involves our telephone strategy which allows us to contact your debtor within 1 hour of instruction giving us a good idea of your debtor’s intentions. Following this we issue the relevant legal notice to your debtor and an explanation of all the costs relating to the case.
We recover more than just your principal sum
Under the Late Payment of Commercial Debts (Interest) Act 1998 you are entitled to claim interest, compensation and reasonable costs relating to your outstanding invoices. We have a very high success rate in collecting all costs for our clients, meaning in many cases that all the costs you have incurred to recover the overdue account will be covered. Within our notice sent to your debtor we detail all the costs and pursue these costs in the same way we do your principal sum.
Staff holidays, sick days… No problem
We work as an extension of your credit control team and are here to assist you at any time. We also act as an extra resource to your business and can be your additional credit controller when caseloads become too large for your current finance department or when head counts reduce due to long term illness, holidays, maternity or paternity leave, as our credit management department is fully manned and is never on holiday or off with illness.
10 Years… going from strength to strength
This month marks 10 years of successful trading for Darcey Quigley & Co, although our business has been trading for 10 years our Credit Management Consultants have over 20 years’ experience within the industry and have developed the technique to deal with all kinds of debtors. Over our 10 years we have been working with companies of all sizes from SME’s to large multinationals across a broad range of industries ranging from Freight to IT & Media both in the UK and Internationally. With our breadth of knowledge and experience we are more than equipped to deal with any type of overdue or problematic account you may have.
We are transparent and open with a clear charging structure and approach
All costs are agreed on upfront and are only payable upon successful recovery of the overdue funds. We do not charge any retainers*, annual fees or put restrictions on the length of time you have to wait to receive any money we have recovered on your behalf, we have a ring-fenced client account which is separate from our business account so you can be assured that your money is safe. All client funds will be remitted within 5 working days (cheque may take longer)
We are honest and open with all our clients from the outset, we will carry out research on your case and if we don’t think we will be able to recover the debt for you, due to company liquidations etc we will tell you within the hour.
Risk-free debt recovery
Risk-free, really means risk-free, you only pay our fee when we collect your debt and you only pay for what we recover, for example, if your debtor has offered a settlement you will only pay our fee based on that figure.
We will also work in conjunction with your current Credit Insurance Policy, providing a risk-free debt recovery option prior to having to make your claim. Our clients currently use us around 30 days before their reporting deadline to allow us to recover the outstanding debts and prevent them from making a claim which would see them lose a percentage of their principal sum and face excess charges as well as increase their premium at renewal.
We have dedicated Credit Management Consultants looking after your case, who not only have extensive experience in credit management and debt resolution but are commercially aware and fully understand the effects that late payers can have on a business. They will be there to support and advise you every step of the way, having dealt with businesses of all sizes in a wide range of industries.
All our cases are actioned with 1 hour of instruction and communication with your debtor begins within that hour. Unlike lengthy Court Proceedings which can go on for months, we will provide a progress report within 48 hours and keep you updated throughout the case.
We believe communication is the key to successful debt recovery and our process is based on a consistent telephone recovery technique, contacting the debtor regularly and working with both parties to recover the funds owed and arrange settlement on the case as quickly and efficiently as possible.
You remain in control. We understand the commercial investment you have made with your customer and the importance of protecting that relationship. Prior to instruction, we will work with you to make an assessment of the case to determine the most effective action required and to agree your preferred approach.