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The Do’s & Don’ts of Unpaid Invoice Recovery

The Do’s & Don’ts of Unpaid Invoice Recovery

Unpaid invoice recovery can be a challenging task for businesses, especially for small and medium-sized enterprises.

Unpaid invoices can cause financial strain, disrupt cash flow, and hamper business growth.

However, with the right approach and strategies, you can improve your chances of recovering unpaid invoices efficiently.

In this article, we will discuss the do’s and don’ts of unpaid invoice recovery, providing you with valuable insights to navigate this often tricky process.

The do’s of unpaid invoice recovery

Set clear payment terms

Start by establishing clear payment terms and conditions that are communicated to your clients upfront.

Clearly outline your payment expectations, due dates, and any penalties for late payments. This will help ensure that your clients are aware of their obligations and minimise any confusion or misunderstandings.

Specifying that your client will be liable to pay interest and compensation in the event of late payment is a great way of encouraging payment to be made on time.

Prompt invoicing

Send out invoices promptly after completing the work or delivering the products.

Delaying invoicing can create an impression that prompt payment is not a priority for your business. Make it a habit to send invoices immediately to encourage timely payment.

Follow-up regularly

Don’t assume that a missed payment is intentional. Clients may overlook or forget about invoices.

Develop a systematic follow-up process to remind clients of outstanding invoices. Send friendly reminders via email, make phone calls, or use automated invoice management tools to streamline the process.

Establish personal contact

In some cases, a personal touch can go a long way.

If your follow-up attempts via email or phone calls are unsuccessful, consider arranging a face-to-face meeting to discuss the issue.

A direct conversation can help uncover any underlying problems, address concerns, and negotiate a suitable payment plan.

Offer flexible payment options

If your client is experiencing financial difficulties, explore alternative payment options.

Offer flexible payment plans or partial payments to help them meet their obligations while demonstrating your willingness to work with them.

This approach can often lead to successful invoice recovery while maintaining a positive client relationship.

The don’ts of unpaid invoice recovery

Avoid delayed follow-ups

Time is of the essence when it comes to recovering unpaid invoices.

Delayed follow-ups can signal to your clients that you are not proactive about collecting payments.

Be diligent in your follow-up process and consistently remind clients of their outstanding balances.

Don’t resort to aggressive tactics

While it’s frustrating to deal with unpaid invoices, it’s important to remain professional and avoid resorting to aggressive tactics.

Threatening or harassing clients can damage your reputation and harm future business opportunities. Maintain a polite and respectful tone throughout the recovery process.

Don’t assume the worst

In some instances, clients may genuinely face financial difficulties or temporary cash flow problems.

Avoid jumping to conclusions or making assumptions without understanding the underlying reasons for non-payment.

Taking a collaborative approach to resolving the issue can lead to a more positive outcome.

Don’t neglect the relationship

Remember that the goal is not only to recover the unpaid invoice but also to maintain a positive business relationship with your client. Be mindful of the long-term implications of your actions.

Even if the invoice recovery process is challenging, prioritise open communication and finding a mutually agreeable solution.


Recovering unpaid invoices requires a systematic and professional approach.

By following the do’s and avoiding the don’ts outlined in this article, you can significantly improve your chances of successful invoice recovery while preserving positive client relationships!

Remember, effective communication, prompt action, and a willingness to work collaboratively are key to overcoming challenges associated with unpaid invoices.

Help with unpaid invoice recovery

Darcey Quigley & Co are here to help you every step of the way with our unique approach to commercial debt recovery.

Our tried and tested process ensures you are paid quickly without sacrificing the relationship you have with your client.

  • We operate on a no win, no fee basis.
  • Cases actioned within 1 hour with 48 hour turnaround.
  • 93% success rate recovering overdue invoices.
  • Fees starting from just 3%.
  • Recover late payment interest and compensation on your behalf with an 89% success rate recovering additional charges.
  • UK & International coverage.
  • Rated 5 Stars on Trustpilot.

If you have questions about a business debt schedule a call with one of our commercial debt specialists here or phone 01698 821 468.

Lynne is the Founder and CEO of Darcey Quigley & Co.

She is passionate and determined to help businesses get overdue invoices paid quickly.

Having worked within the credit management industry for over 27 years and ran UK leading commercial debt recovery specialists Darcey Quigley & Co for over 16 years, Lynne has helped businesses recover commercial debts from every continent across the globe.

Connect with me on LinkedIn!

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